A private EV-battery manufacturer.
4 steps: trigger call → fault accepted → fault resolved → fault closed.
MODULE 01The system logs the whole process: fault start time, feedback end time, reporter name/ID, accept time, acceptor name/ID, supervisor time, supervisor name/ID, fault close time and more.
MODULE 02Alerts and escalations can auto-call the responder; at least 5 escalation tiers with configurable response windows — no answer, auto-escalate tier by tier.
MODULE 03Identifies and records recurring equipment issues; past the set threshold it reminds or notifies the owners.
MODULE 04Fault dispatch, info & photo upload, accept and handle on phones/PDA — app or WeChat mini-program; report management: call dashboards, department response-rate stats and more.
MODULE 05Every floor is different. Book an on-site diagnosis — we'll bring the right plan to your production line.
Book a Diagnosis →Start with an on-site diagnosis — make digital intelligence your factory's acceleration
Book a Consultation →
